Refund & Exchange Policy

 Please read the following procedure carefully to avoid any confusion.

Return / Refund Procedure

Customers must notify Aura by H & B within 3 days of receiving the order by:

  •  Returns will only be processed after approval from our team.
  • After approval and successful product inspection, refunds will be processed to the customer’s bank account.
  • Only the product amount will be refunded. Shipping and handling charges are non-refundable.
  • Please allow 7–14 business days for refund processing after approval

Exchange Policy

  • Products purchased from our online store can be exchanged within 3–5 days of delivery.
  • The product must be:
    • Unused
    • Unwashed
    • In original packaging
    • With all tags intact
  • The company will bear return shipping costs only if:
    • The customer receives an incorrect design
    • The wrong size was delivered
    • The product does not match original specifications
    • The product is defective
  • For all other exchange reasons, customers may be responsible for shipping charges.
  • Non-Returnable Items

Non-Returnable Items

  •  Custom-tailored shirts (unless defective or incorrect)
  • Used or washed products 
  • Items without original tags