Frequently Asked Questions
ORDERS & DELIVERY
How can I place an order?
Follow the following steps to place an order on our website:
Open the product in the new Tab. Select the product size you require and hit the button “Add to Cart”. Click continue shopping if you wish to add more products in the same order. Proceed to check out when your shopping is complete. Click on the “checkout” button and fill in your information. Provide billing & shipping information. Select through any of our 3-payment methods. Finally, click on the red “Place Order Now” button. You have successfully booked the order and will receive a confirmation email shortly.
How long does delivery take?
Orders are delivered within 3–5 business days. Custom orders may take 7–10 business days.
SIZING & FIT
What sizes do you offer?
We offer sizes ranging from Small (S) to Extra Large (XL). Please refer to our Size Guide for detailed measurements.
Are your shirts true to size?
Yes, we follow a standard size chart to ensure accurate fitting.
RETURNS & REFUNDS
What if I receive a wrong or damaged product?
Please contact customer support within 24 hours of delivery for a smooth exchange process.
Can I return or exchange a product?
Yes, exchanges are available within 3–5 days of delivery. Refunds are subject to policy eligibility.
CUSTOM SHIRTS
Do you provide custom tailoring?
Yes, we offer custom tailoring. You can select fabric, style, and provide your measurements according to our measurement guide.
PAYMENT
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan.
How can I contact customer support?
📞 Phone/WhatsApp: 0331-4911373
📧 Email: aurabyhb@gmail.com